Tuesday, July 20, 2010

Luggage Lost, Luggage Found, Lugggage Undelivered


Flying on points, getting bumped to business class, access to the Maple Leaf Lounge, all good. Then Air Canada went and spoiled it by losing my luggage for almost four days. To be fair, my luggage was not lost, it just didn't follow to Ontario at the same pace I did.

It started with bad weather in Edmonton and being redirected to Calgary to wait out the bad weather occurring in Edmonton. This meant missing my Edmonton connection to to Toronto and a probable overnight in Edmonton. A nice attendant got me onto a Toronto flight out of Calgary that had been delayed due too some inclement weather there. I arrived in Toronto the next day and about three hours after my original arrival time only to discover my luggage did not. Hey no problem, the bag would arrive sometime that day and be delivered the next day.

Hearing nothing the next day, I called 1-888-LOSTLUGGAGE and found myself talking to a very apologetic operator on another continent whom I would get to know very well over the next three days. Actually, I talked to seven different operators over the next few days, but all were very sincerely apologetic and following to the letter, the script found in the "How To Deal With Irate Passengers Who Didn't Get Their Luggage" manual. To be fair to me, I did not get irate till at least the fourth call.

Despite the bag laying dormant in the Toronto baggage claim area for over 48 hours, Air Canada could not or would not figure out how to get the damn bag to me in Beamsville. With time running out, I borrowed a vehicle and spent five hours of my vacation traveling to the airport, getting lost due to some construction near the airport, then a two hour commute back on the freeway that had turned into a parking lot.

I got the feeling that Air Canada had no intention of getting my bag to me. A very frustrating few days.

Thanks for the vent, I feel better already plus I smell better. I didn't realize how much I rely on under arm deodorant till I quit using it for a few days.

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